If you receive an incorrect or defective item:

1. Document the Issue: Take clear photos of the defect or incorrect item.
2. Contact KK1 within 7 days of receiving the order, including your order number and the photos.
3. Resolution Options: We will offer a replacement, exchange, or full refund, including return shipping costs, based on your preference and product availability.

Our priority is to resolve such issues promptly to ensure your satisfaction.

To initiate a return or exchange:

• Contact Customer Support: Reach out to our support team at This email address is being protected from spambots. You need JavaScript enabled to view it. with your order number and reason for return or exchange.
• Receive Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number, return address and detailed instructions.
• Ship the Item: Securely package the item, including the RMA number inside, and ship it to the address provided.
• Await Confirmation: Once we receive and inspect the item, we will confirm the return or process the exchange as per your request.

KK1 is dedicated to providing premium-quality products and ensuring customer satisfaction. Our return and refund policy is as follows:

• Eligibility: Returns are accepted within 30 days of the delivery date. Items must be unused, unwashed, and in their original packaging with all tags attached.
• Non-Returnable Items: Customized or personalized products are non-returnable unless they are defective or were damaged during shipping.
• Refund Process: Upon receiving and inspecting the returned item, we will process your refund to the original payment method within 7-10 business days.
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.